It’s 7:30 am and you have five conference rooms to check by 8 am. With coffee in one hand and a laptop in the other, you quickly head to the boardroom before the monthly managers meeting. A quick boot-up of the system with the touch panel and the new direct view LED video wall lights up the room. As you set the brightness level down to 25% in the tech page you notice a few LED panels with some pixels out. Your heart jumps and you think for a minute…
Decision#1 – Do you troubleshoot the issue or document and move on?
You decide to do a quick reboot, as the new technology only takes about 30 seconds to cycle power. That did not fix the issue so you go to your AV integrator’s website to file a ticket and move on. You decided to buy the spares package, so you know it won’t be out for long. Just in case, you shoot a quick note to the CTO who is in the manager’s meeting to give him a heads up. Covered, for now, you move on to check the other rooms.
Back at your desk
It’s now 9:00 am and you’re finally sitting down for the first time today. One of the operations folks couldn’t get their Teams meeting dialed up on the system only to realize they never sent the invite… user error strikes again. Quickly you sort through the 25 e-mails you received in the last 90 minutes, there are few key requests, one of which is for outfitting the office expansion. You contemplate how you are going to get quotes for network switches, IP security cameras, card readers, and huddle space technology in time. Stress begins to build as you think through the number of vendors you need to reach out to for quotes.
Decision #2 – Do you call five vendors OR utilize a one-stop-shop?
You decide to call your sales rep at the one-stop-shop integrator who can quote you on all the technology.
After a few minutes on the phone, you’ve set up a site visit with the rep and his sales engineer to come to take a look at the space and floor plans.
Just as you finish catching up on e-mails and planning out upcoming meetings, you get an e-mail alert that one of your WAPs is down in the café area. It’s already 11:30 am and traffic in the café is building with everyone working on their smartphones raising the bandwidth requirements. At this point, you are thankful that your integrator recommended a fully meshed AP network with overlapping signal coverage. That will limit the impact to be localized to one corner of the space as the neighboring AP takes over.
Decision #3 – Do you go to the outage or log in remotely?
You decide to first log in remotely through the web interface and can’t even see the device. Something is seriously wrong, so you head to the MDF closet behind the café only to find someone had disconnected several ethernet cables from their ports. You were able to quickly identify what went where by referencing the As-Built drawing framed and mounted on the wall. After plugging everything back up, you take your mobile app out to the space to check signal strength for each WAP using the management tool.
Afternoon planning and coffee
After a late lunch, you get back to your desk to start planning for next year’s budget. You think about what new technologies need to be implemented and what older technologies need upgrading. An hour of research online yields conflicting information and priorities. You ponder the huge undertaking of writing the full RFP documents required by your purchasing guidelines. Your head begins to spin. Time for a coffee break!
Decision #4 – Do you write the bid documents yourself or hire a consultant?
You decide that after the last bid resulted in quotes being apples and oranges, that you need help. Typical consultants are expensive so you reach out to the same one-stop-shop to see if they can help. After a full discussion, you realize that they have the expertise in house for each technology and can write up the bid docs for you at a reasonable cost. With a sigh of relief, you’ve knocked out two birds with one stone. Now you don’t have to be the expert OR write the bid, just guide the process.
Once at home, you do your nightly check of e-mails to make sure nothing blew up after you left. There is a sense of comfort when you see the remote monitoring daily recap e-mail which shows no issues or limitations to the bandwidth. Also, you’ve gotten confirmation back on scheduling the LED swap and have meetings scheduled for the office expansion and a planning session for the bid budget. It was a good day for you as a Technology Manager and now you can rest easy.
Unified Technology Systems partners with their clients to help them overcome operational challenges. We can service many different technologies including everything that was discussed here and more. Please contact us so we can help with your day to day needs.