Service and Support

Unified Care

At Unified Technology Systems, we understand that protecting your investment is extremely important to you. And we know that comprehensive preventive maintenance will ensure ‘peace of mind’ for you and your organization. It’s all part of our commitment to maintaining long-term partnerships with our clients.

Customize Unified Care With These Optional Services

  • 4-hour telephone and e-mail response time
  • On-site technician response within 2 business days
  • Covers all labor and parts needed to correct any system malfunction
  • Detailed repair and performance reports as needed
  • Online service tool to open a service ticket and provide current repair status
  • Unlimited help desk support

Unified RM

Remote Monitoring Service

Unified PM

Preventive Maintenance Service

Unified XH

Extended Hours Support

For service with an

existing AV System call


or click

Create a Service Ticket

Remote Management

Unified RM

Why Remote Management?
It's all about having the confidence that your rooms will work... every time.

Unified RM is an essential tool that allows the Unified service team to pro-actively manage the critical AV equipment in your technology spaces. Unified RM is overseeing your technology 24/7 and notifying the service center’s staff via emails and/or texts when problems arise so they can take action before you have to.

Benefits of the solution include:

  • Minimize downtime
  • Preemptive troubleshooting
  • Allow for more predictive scheduling
  • Minimize disruptive onsite service visits

Preventive Maintenance

Keeping your system properly maintained is essential for getting the most out of your technology.
Our preventive maintenance service includes the following features:

  • Annual preventive maintenance visits
  • Detailed performance report as needed

During our preventive maintenance visits, Unified will inspect your system, test and validate all system functionality to confirm total system operational capability, check all cables and connectors, fine tune and adjust your equipment to manufacturers’ specifications, including applicable software and firmware upgrades. Unified will provide a preventive maintenance report, reviewing any deficiencies with you and recommend and/or arrange corrective action. Our preventive maintenance visits will help assure that your system continues to work dependably, now and in the future.

Extended Hours Support

Unified Technology System’s extended after-hours support program provides support and coverage for extended work days; locations spanning multiple time zones and/or a seven-day work week.